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Classroom information and support

This page outlines comprehensive support for classroom technology, including Crestron systems, projectors, and classroom PCs, across both campuses. We provide information on classroom orientation and troubleshooting to ensure a seamless teaching experience.

Please Note: Classroom bookings are completed by Academic Scheduling. The service described in this page are related solely to the IT Services and/or equipment within your pre-booked space.

Classroom details and photos 

For 360 degree photos and detailed information about technology available within individual classrooms, please visit the Sir George Williams Campus and Loyola Campus pages.

Classroom bookings are completed by Academic Scheduling. This service is related solely to the IT Services and/or equipment within your pre-booked space.

Classroom types

Concordia’s four classroom types each provide different technologies that are adaptable to in-person, hybrid, and online instruction. 

Who can use it?

Students, faculty, staff & external clients with required permissions

How much does it cost?

Classroom support for credit courses is free of charge. For non-academic bookings, consult the Equipment Loan and Rental page.

How to get it?

1. To request additional equipment in the classroom (overhead, document camera, etc.) or to have a technician make the integrated equipment available to you before the start of your class, submit a request form.

2. To use and obtain access to equipment in classrooms, a key is required. To avoid delays, complete and submit the equipment request form to request a key in advance. 

3. For immediate classroom support, please use help button on the classroom control panel. Alternatively, you may phone or visit the closest geographically located Service Centre.

If your classroom has a designated classroom support team, please contact them directly.  

Service availability

Classroom support is offered by the Service Centres. Operating hours vary based on the academic schedule. Check with local Service Centres for precise scheduling.

Recommendations

It is recommended that faculty continue to adopt asynchronous practices in their teaching for those students that may not be able to join synchronously in real-time such as international students. 

To ensure that all students have access to the same learning experience, instructors should record their lectures when possible, using the YuJa lecture capture software. Recorded class content can then be made available to students through Moodle. 

 

FAQ

Please contact the closest geographically located Service Centre. For example, all classrooms at the Loyola Campus are supported by the Loyola Service Centre.

Technicians always do their best to resolve problems immediately and have access to spare equipment in the case of failure. If the problem cannot be resolved, these incidents will be escalated to a higher level support team which will ensure resolution and follow-up with our clients.

Yes, faculty can plug in their own laptops in all registrar rooms. Currently, HDMI is the standard connection type, although there are some rooms that now support USB-C. If you have an Apple device such as a Macbook or iPad, you will need to supply your own adapter. If you’re unsure of what kind of adapter you need or how to connect your device to the projector, contact the closest Service Centre. Learn more about the types of classrooms that are available to you.

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