March 28, 2017: Invited Speaker Seminar: Quality Management System - An Integrated Practical Approach for Global Business Realities

Ms. Marlene Giasson
Bombardier

Tuesday, March 28, 2017 at 11:00 am
Room EV003.309

Abstract

The global realities of today’s business environment requires a continuous strive for excellence in order to meet and even exceed customer expectations.  Consistent and predictable results should be achieved with an efficient management of interrelated processes that function as a coherent system.

The IMS (Integrated Management System) consists of interrelated processes. Understanding how results are produced by this system enables an organization to optimize the system and its performance.  Some key benefits are an enhanced ability to focus effort on key processes and opportunities for improvement; optimized performance through effective process management, efficient use of resources and reduced cross-functional barriers.

During this lecture, I will share how Bombardier Transportation develop, integrate, maintain and monitor the application of a strong Integrated Management System in a constantly changing environment.  The proposed approach aims to facilitate the deployment of business processes, meeting international standards requirements, such as ISO and IRIS-International Rail Industry Standard, assure the integrity and performance of those processes while maintaining its global competitive edge.

Biography

Marlene Giasson joined Bombardier in 1999 and was certified a Six-Sigma Master Black Belt in 2003.  She obtained her bachelor in Mechanical Engineering from Laval University in Quebec City and her Master Degree in Project Management from UQTR.  She is a member of l’Ordre des Ingénieurs du Québec (OIQ) and of the Project Management Institute. She’s also actively engaged in the Performance Networks of the Mouvement Québecois de la Qualité for Directors in Quality and Continuous Improvement.  Ms Giasson has a proven track record in leading large-scale mandates, quality improvement initiatives and integrated management system teams.