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Lev Deich’s company helps save lives

Concordia engineering grad commercialized first enterprise solution that delivers 911 calls over the internet
March 7, 2014
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By Shelly Fabian


Picture this: a colleague at work suddenly grabs his chest, loses his voice and slumps over. Your immediate reaction is to dial 911 and get help because you know every second counts.

Now organizations can use the internet to route 911 emergency calls faster and more efficiently than dialing on a land line — thanks to Lev Deich, BEng 97, co-founder and director of Connexon Telecom Inc.

Lev Deich, Director 911 Enable, a division of Connexon Telecom Inc. | Photo credit: Connexon Telecom Inc.

Instead of telephone wires connected to the respective 911 dispatchers, 911 Enable, a division of Connexon, uses the internet to send signals directly to its headquarters in Montreal. They are then triaged to the appropriate location.

Eight years ago, the company founders discovered a niche and developed the necessary technology. Today, they sell across North America to businesses, schools and government organizations.

“Our 911 Enable system recognizes precisely where a medical emergency is in a building. It can alert a point person in that office who then assists by contacting the building’s public security force.They can even listen in on the call and take over if the disabled person is in total distress and cannot speak.”

How did he start?

While studying engineering at Concordia, Deich worked part time at Ericsson, where he was hired permanently upon graduation. He credits the high-tech giant for placing him in a special cross-departmental program where he learned how to navigate new product development working in small teams.

“It was as if I was functioning in a small start-up business, but with the strength of an established firm behind me,” says Deich. “I was surrounded by very smart people who offered me hands-on experience.”

In 2005 an entrepreneurial family member asked if he would help create a product using Voice over Internet Protocol (VoIP) technology.

Montreal staff responsible for providing 911 Enable to organizations in North America | Photo credit: Connexon Telecom Inc.

What emerged was not the original plan, but an innovative idea born out of a new U.S. Federal Communications Commission regulation that requires 911 systems to be integrated into all VoIP communications such as Skype.

First to market, 911 Enable is the industry leader today.

At first, a few small VoIP providers signed on, but the company’s watershed moment was capturing the big fish in Boeing US, a company with 350 offices.

“Our edge is that we listened to what our clients needed and then we produced it,” says Deich.

In 2013 Deich’s company was named among the fastest growing technology companies in North America in the Deloitte Technology Fast 50 and Fast 500. “We increased our revenues between 2008 and 2012 by 471 per cent,” says Deich.

What are the keys to their entrepreneurial success? “Three components: You need money to fuel the start-up, talent to execute the plan and a little bit of luck to be at the right time and place for the idea.”

Connexon Telecom now counts 46 employees, including 30 engineers working in R&D.

Deich recently hired a Concordia intern and is considering a Concordia Co-op hire in the future. He also has aspirations to assemble Montreal entrepreneurs like himself to become mentors and to discuss business issues that are common to small start-up companies.



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