IITS Service Desk is Hiring

IITS Service Desk is recruiting current students.

Note: Applicants must be flexible to work weekdays any time between 8:00AM-7:00PM and weekends between 9:00AM-5:00PM.

Scope

Reporting to the IITS Service Desk Manager, the incumbent delivers first level user support services to address the specific requirements of the Concordia student and academic community.

Primary Responsibilities

• Receive calls, e-mails, requests.  Analyze, troubleshoot, and resolve incidents and technical problems. Escalate to defined second level groups if necessary.
• Record and track all incidents and requests.  Manage the request life-cycle, closing incidents and notifying customers.
• Provide support to students, faculty and staff including Office 365, Zoom, Moodle and many other applications.

Requirements

• Current Concordia University student.
• Familiarity with Concordia's IT Services.
• Excellent knowledge of spoken and written English in order to ask questions to gather information and be able to respond with sensitivity; basic French to respond to and redirect clients as required.
• Strong customer-service focus with previous customer service experience.
• Ability to decipher and troubleshoot various technical support requests.
• Aptitude to work in a service-oriented environment under pressure.
• Ability to work alone or in a team setting.
• Must be comfortable working with Windows and Macintosh platforms and have experience with MS Office and e-mail software such as Outlook.

Salary: Entry: $17.00/hr. (3 month probation period)

Apply: Submit a cover letter, résumé, and class schedule to:

Nicholas Psiharis, Manager - Service Desk
sdemployment@concordia.ca

Application deadline: August 18th, 2023
Number of vacancies: Multiple
Position: Casual, part time.

Only candidates selected for an interview will be contacted. Please refrain from contacting the department to inquire on the status of your application.