December 9: VPN Connection Issues

Dear Community,

Some users are experiencing issues connecting to VPN due to a technical change earlier this week and would like to apologize for any inconvenience this may have caused.

If you have FortiClient 7.2.5 installed,  please restart your computer—this should help resolve the issue.

If you continue experiencing difficulties connecting to the VPN, please update your FortiClient agent following the steps below. 

If you have any questions or concerns, please contact the IT Service Desk by email at help@concordia.ca or call 514-848-2424, ext. 7613.

If you receive the following FortiClient popup, you can either Install Now or Schedule it at another time. If not follow the instructions below to install FortiClient manually.     

Install FortiClient Manually

For Windows OS

Launch the Company Portal App

     You can open the app by:

• Clicking on the Start menu and typing "Company Portal."
• Select Company Portal from the list of applications.

• Sign in to Your Account

        When you first launch the app, you MAY be asked to sign in:

• Sign in using your @concordia.ca email address

• If your organization has a specific sign-in method (like multi-factor authentication), follow the on-screen instructions to complete the sign-in process

        Access Your Work Resources

• After signing in:

You will be able to view and access your organization's apps, resources, and policies that are available to you as shown below.

For Mac OS

• Go to Applications and browse Concordia University Self Service. Choose FortiClient VPN 7.2.5 as shown below to install.