James is also an associate scientist with the Bruyère Research Institute in Ottawa, a member scholar of the International Institute for Qualitative Methodology, and a fellow of the Society for Technical Communication.
His research interest lies in how knowledge is created and moves within and between bounded groups in workplace settings, and how this movement affects efforts to bring about planned change.
James holds a BA from the University of Manitoba, a bachelor of independent studies degree from the University of Waterloo and an MA from York University. He earned an MA in human systems intervention in 2004 and PhD in a special individualized program in 2009, both from Concordia.