Change in Moodle sign-in procedures starting August 5

Starting August 5, Instructional and Information Technology Services (IITS) will update the sign-in procedure for Moodle to enhance security. Everyone will now need to sign in using their Concordia email address, rather than a netname, and will be prompted to use Concordia’s Multi-Factor Authentication (MFA) as an added layer of security.

For reference, your student email address is netname@live.concordia.ca. For faculty and staff, your Concordia email address is firstname.lastname@concordia.ca. 

As an additional feature to this change, students, faculty and staff will now be able to reduce the number of times they are asked to sign in, lowering the number of times users will be prompted by MFA.

Next Steps: 

• Already Using MFA: If you currently use MFA for other Concordia systems, no action is required. You will simply need to enter your second factor when signing into Moodle with your Concordia email account. 
• New to MFA: If you have not yet enrolled in MFA, you will be prompted to set it up the first time you sign into Moodle after August 5. The onboarding process is straightforward, and Concordia’s system will guide you through the steps. Setting up MFA may take several minutes, so we recommend completing this process before August 5 to ensure a smooth transition. 

Resources and support  

If you have any questions or concerns, please contact the IT Service Desk by email at help@concordia.ca or call 514-848-2424, ext. 7613.