Mobile phones and tablets

Scope

• Mobile phones
• Tablets

Request & procure

​​​​​​​​​​​​​​Consultation and installation services are available for the purchase of a mobile phone or tablet.

The service includes analysis of user needs, providing information about the current options, purchasing assistance and installation.

All mobile phones and tablets must be requested and approved by department administrators. Orders need to be placed via IITS.

Tablets without SIM-capabilities must be requested using a purchase requisition.

Modifications to mobile plans are made through department administrators in conjuction with IITS. If you are not sure who to contact, contact us from more information.

The base-level phone has zero cost. A premium model can be obtained, however a justification (waiver) must be produced by the requester and approved by your department administrator. Any additional costs must come from your department's operating expenses.

Only approved staff members are eligible to receive a university-owned mobile device.

Base-level mobile phones are replaced every two years at no extra cost.

Receive

All new mobile phones and tablets are delivered to your closest IT Service Centre to have their operating systems configured to be centrally managed.

Deploy

IT Support has the responsibility of receiving and deploying the assets securely according to the standard processes and procedures.

After being received and delivered to your closest IT Service Centre, mobile phones and tablets are:

• Added to inventory
• Added to Concordia's Mobile Device Management Services
• Once the mobile device is ready, a technician will communicate with the end-user to coordinate the deployment and pick-up. If any special application, data transfer, or custom configuration for the new device is needed, this should be communicated so the technician can accommodate the additional needs.
• If the device is being upgraded, the older one will need to be collected for decommissioning.

No unapproved, outdated, or unsupported applications should be installed on any University IT Asset.

For more information about Mobile Device Management, please refer to the service catalogue page.

Maintain

It is prohibited to uninstall, disable, or change the University’s management and security software including:

• Microsoft Intune
• Jamf

Request for changes or support must be directed to the IT Service Desk who can track the issue in a service request ticket and update inventory information as needed.

Where an employee is ending their employment relationship with the university, or a student is no longer undertaking any University activities or have completed their academic activities, it is their responsibility to return all university IT Assets to their immediate supervisor or academic coordinator, as applicable, to be re-purposed or decommissioned.

Decommission​​​​​​

Older devices must be returned to the Service Centre when picking up the replacement.

An IT Technician can assist with the transfer of data between devices.

As part of the University’s commitment to sustainability, all university IT assets and other technical components are evaluated and distributed for internal reuse, donation or external recycling.

Some IT Assets (e.g. computers, mobile phones, tablets, audio-visual equipment) and their components contain toxic materials which can leach into soil and water when discarded in landfills. Reuse and recycling of these assets also reduces the need for unnecessary environmentally harmful mining operations.

Components are never to be discarded in trash bins. Before a university IT asset is decommissioned, it is the end user’s responsibility to identify any data that needs to be retrieved and to take the appropriate measures to safeguard it.

IT Support shall erase the devices and any other storage components to ensure that no information can be recovered, using a standardized sanitizing secure method.

Learn more about Concordia University's computer & AV equipment decommissioning policies.

Audit

Government mandates that the University conduct regular ongoing asset inventory and security audits in conjunction with departments. It is the responsibility of all employees to ensure that irregularities identified in IT Asset Management audits are corrected in a timely manner.