University telephony system upgrade
Connected from anywhere - your work phone at your fingertips
We're upgrading
Modern features, more mobility, greater connectivity
We're future-proofing
A long-term cost-effective solution
We're protecting the community
Greater data security, end-to-end encryption and spam detection
About
Concordia’s current CISCO Telephony system has reached the end of its lifecycle and requires an upgrade. We will be using this opportunity to transition to MS Teams softphones, bringing a new and efficient system for a more up to date connected campus.
What is a softphone?
A softphone is a software application that allows you to make and receive phone calls from your computer, smartphone or tablet via the MS Teams app - no traditional physical phones needed.
Become an early adopter today!
Key benefits of softphones
MS Teams softphones allow you to make and receive calls from anywhere with an internet connection, making it easier for you to stay connected whether you’re on campus, working remotely, or travelling.
Integrating voice calls with other MS Teams features (like chat, video conferencing, and file sharing) fosters seamless communication and collaboration among teams.
The system supports features like call forwarding, voicemail-to-email, and presence indicators, which improve communication efficiency and help manage availability.
With Teams, it’s easier to keep records of calls and conversations, which can enhance follow-ups on important discussions.
Transitioning to a digital solution reduces the need for physical devices, contributing to sustainability efforts by minimizing electronic waste.
Reducing the need for physical phone infrastructure will lead to lower maintenance costs and savings in the long term.
Important dates
- November 25, 2024: Telephony pilot opens
- January 2025: Needs assessment information sessions for managers
- February 2025: University-wide telephony needs assessment
- Spring of 2025: Training opens and migration to MS Teams softphones begins
Additional information about this project will be available in the coming weeks and months.