Accessing online doctors/telemedicine

Blue Cross insurance offers virtual doctor visits, 24 hours a day, 7 days a week.

Virtual health care

Online Doctors is a service that lets you instantly talk to a Canadian-licensed doctor online anytime you need it, 24/7 year-round, for diagnosis, medical advice and treatment for yourself and your eligible family members.

The service is offered through a platform called Maple, which you can access for free as a part of your insurance coverage.

You can access a physician right from your laptop, desktop computer, iOS or Android devices.

Maple stores your medical records. You can also create, store and share medical information, so you don’t have to worry about losing track of any of it.

Online Doctors regularly treat common medical conditions including:

• cold & flu
• eye and ear infections 
• allergic reactions
• minor injuries
• urinary tract infections

• sexual health issues
• mental health issues
• and many more…

• If you are not feeling well, or need to have a prescription refilled, simply log in to Maple to speak to a doctor right away — it may help you avoid an unnecessary trip to the clinic or emergency room

Check out this video about Maple to learn more about how it works. 

How to register for Maple? Watch this video.

• Visit getmaple.ca/medavie to sign up.
• Enter your information including your name, policy number, and identification numbers as shown on your Medavie Blue Cross card.
  Policy number: 0097008000, identification number 0XXXXXXXX01 (where X is your 8-digit student ID number)
• If you already have a Maple account you can link it to your group coverage. Just look for instructions during the registration process. 
• If you have an iPhone / iPad, or Android device, you can download the free Maple mobile app on your device’s app store.

If you have any issues, you can speak to a Maple representative directly on the site (www.getmaple.ca) – simply click on the chat icon in the bottom corner!

Here at Concordia University, your wellbeing matters. That’s why we have launched the GuardMe Student Support Program (GMSSP), a mental health and wellness program dedicated to your wellbeing. This program offers 24/7 access to professional counsellors, personalized support, digital resources, and confidential care, ensuring you have the help you need, whenever you need it.

Why access GMSSP?

• 24/7 Counseling: Connect with professional counsellors any time of day.
• Personalized Support: Tailored solutions for stress, anxiety, depression and more.
• Tailored Support: Counsellor matching on language, culture, lived experience, and more.
• Confidentiality Guaranteed: A safe space for you to share and grow.
• Online Resources: Access peer support, articles, podcasts, and tools for self-help.

Accessing GMSSP is easy!

• Chat using TELUS Health Student Support app
• Call 1-844-451-9700
• Visit www.gmssp.org    

Your mental wellness is crucial to your success as a student. Embrace the support GMSSP offers and start your journey towards a balanced life today.

Remember, professional emotional and mental health support is available anytime to help you through your GuardMe Student Support program. Help can be accessed via telephone and chat through the TELUS Health Student Support app or website.

Connect to Student Support by looking for TELUS Health Student Support on:

• the App Store 
• Google Play
• online at https://gmssp.org/en/support-students.html

GuardMe also offers a wide variety of workshops and webinars throughout the year. Take a look at the Events and news section of this bulletin for workshop information.

On and off-campus medical resources

• The Concordia Health Services Clinics are available on both campuses (Loyola and SGW). You can book an appointment or come in during their walk-in hours. Find out more at Health Services Clinic - Concordia University

• Use Maple for online doctors
• Community Medical Resources: If Health Services is full, or for after-hours care, please consult the community medical resources. Please note that these are possible alternatives, and this is not a referral or an endorsement of these other services. There may be costs that you will have to pay upfront, and you are responsible for finding out if your insurance will reimburse you. Patients are encouraged to inquire about insured and uninsured fees, insurance reimbursement, payment options and receipts.  To find out about off-campus medical resources, visit Medical support services - Concordia University, and find the option that fits your situation
• You can also call 811 – Info Santé where you will be connected to a nurse who will assess your condition and provide recommendations for self-care at home or finds the service that best meets your needs. 
• Consult your pharmacist as they may be able to help with certain medical conditions
• Hospital emergency rooms. Find out when to and when not to go to an emergency room.

On and off-campus mental health resources

• Counselling and Psychological Services provides short-term counselling to currently registered Concordia students. Their team of licensed psychologists provides short-term psychotherapy, as well as workshops, events and outreach to promote mental health and well-being at Concordia. They can help you manage a variety of mental health concerns such as stress, anxiety and depression. You can book an appointment and their services are available on both campuses.
• Use GuardMe Student Support Program (GMSSP)
• More phone and text support
• Resources for addiction and substance use
• Self-help tools