Graduate Advising or Registration Assistance

Guidelines

• At this time, please allow up to 15-business days for a ticket reply.
• Do not fill out the form multiple times or email staff directly as it will only delay your request.
• Keep up to date on the DNE deadline.
• Check all registration opening dates.

List of topics that we cannot help you with in the department

• Any financial question relating to your student account or financial block. For this, you must email students@concordia.ca
• Any scholarship and bursary question.
• Any immigration question (study permit, etc.)

Roadmap for different situations you may encounter

I am a graduate student in my 1st term

Welcome to the Department of Building, Civil and Environmental Engineering! A short overview of what to expect during your degree if you have particular questions related to your personal circumstances, not already adressed at orientation. We call this '"advising".

For all graduate student help: open a ticket by filling the form.

Registration

Note that most students act fast and self-serve for registration. Instructions can be found here.

...I still need help!

I know which classes I want to take, but the system won't let me register myself, I get a system block and it asks me to come in person to the Department. (we call this "assistance") or I don't know which classes to take and need guidance to pick a sequence (we call this '"advising"): open a ticket by clicking here

Beware, if the block is due to a balance on your student account, you must first settle this block direcly at the Birks Student Service Center and allow for about 48 hours for it the block to be cleared once your balance is at zero or after an alternative arrangement has been made.

I am a thesis student with thesis submission questions

Please refer to this handbook and this overview as they contains a lot of relevant information for you.

Consult the thesis submission steps.

After you have sent your thesis to your supervisor, in order to quickly verify that all is in order: open a ticket by filling the form.

I am a graduate student who requires help with a particular student request (see list below)

Please click on the relevant link and carefully read the steps to take prior to opening this ticket. Only open it when it says that you are at the stage of meeting with Ms. Jenny (or Graduate Program Director):

• CAQ letters‑renewal
• Change of option  
• Change in status  
• Course exemption  
• Course substitution  
• In‑progress extension  
• Late academic course withdrawal (DISC)  
• Late did not enter (DNE)
• Leave of absence  
• Late registration  
• Miscellaneous  
• Re‑instatement into program
• Time limit extension  
• Transfer credits  
• Waiving a course requirement  
• Withdrawal from program

I have read the documentation and I am ready to open the ticket: Fill out the form.

I received an email from the School of Graduate Study (SGS) stating that I am in "Failed Standing"

We understand that this is a stressful situation. We can help explain in person the next steps (but they can also be found here by searching the keywords: "F rule", "C rule", "AGPA" and "GPA rules").

All graduate student help: fill the form to open a ticket.

I have question not covered by the above options and would like to speak with someone 

Example: Transcript Error

All graduate student help: fill in the form to open a ticket.

List of topics we cannot help you with in the department

• Any financial question relating to your student account. 
• Any scholarship and bursary question. 
• Any immigration question (study permit, etc).

Notes

If you send anyone an email, we will ask you back to the fill out the form to open a ticket and your request will only be processed once the ticket is open. A ticket normally receives an answer within 15 business days.

If the advisor/assistants need clarifications on your request, they will email you. In order to help us serve you better, do not send multiple emails with the same question - this will not accelerate the process (in fact, it delays it).