Health Services Clinic

Video appointments will be held through Virtual Care at Concordia, a highly secure online platform that is powered by OnCall Health. It meets the government of Quebec’s high requirements for information security in the medical field. All phone appointments are held through secure landlines. 

While Health Services has taken every precaution to ensure confidentiality, some things are outside our control such as the security of a patient’s internet connection or electronic device (computer, laptop etc.). 

Patients should take all necessary measures to assure the security of their devices. We recommend using a secure, stable, private and password-protected Wi-Fi connection and advise against the use of public Wi-Fi. We also recommend that your device is protected against spyware, malware and viruses by having an up-to-date and active anti-virus program installed. Health Services is not responsible for the loss of information caused by technical failures related to the patient's device, software or internet provider.

Patient records are maintained in a manner that strictly conforms to the regulations and recommendations of the Ordre des infirmières et infirmiers du Québec, the Collège des médecins du Québec, and the Ordre des Psychologues du Québec. Confidential records are stored in paper-based patient files.

Please present at the clinic 15 minutes before your appointment to register at the front desk. 

What to bring to your appointment:

• Your physical Concordia ID card
• Proof of insurance (RAMQ, Blue Cross, etc.) 
• Paper copies of any forms or results that you would like to be completed, to discuss with your provider or to add to your file

If you have respiratory symptoms (e.g. cold or flu) we encourage you to do a rapid COVID-19 test before going to the clinic. Inform the staff of your result when you arrive. If you test positive for COVID-19, you can also call 8-1-1 to find resources in the community.

When entering the clinic:

• Wash your hands.
• Put on a mask if you have cold or flu symptoms (cough, fever, etc.). Wash your hands again. 
• Take a ticket from the screen by the entrance and wait for your number to be called. 

Your provider may offer virtual follow-up appointments. Virtual appointments are conducted by phone, with the option to transfer to video. A health professional will call you by phone within a 2-hour window, beginning at the time that your appointment is scheduled. Please have your Virtual Care at Concordia account ready to go, but do not connect to the online platform unless you are instructed to do so. 

Before your appointment, ensure you have a secure and stable internet connection. Generally, a home internet connection is more secure than an open-guest Wi-Fi connection. 

Check to see that you are in a private space, where you can talk freely with your healthcare provider without concerns of being overheard.

When you finish your final term at Concordia, your access to Health Services will also end. For example, if your classes end after the winter term, your access to Health Services ends on the last day of the winter term. You can consult the academic calendar to find the exact dates (undergraduate calendar, graduate calendar)

To ensure a smooth transition of your healthcare, we suggest that you take the following steps:

• Book a final appointment at Health Services. If you are being followed by Health Services for specific concerns or ongoing care, we recommend booking a wrap-up appointment during your final term. This last visit will include any prescription renewals and a review of test results. As appointments are based on health professionals’ availability, we recommend booking this appointment early in your final term. Some medical treatments and investigations require follow-up and will not be initiated just prior to graduation.  

• Start looking for other resources in the community for continuity of care before your access ends. You can consult our medical resource list for options. 

For out-of-province patients living in the Greater Montreal Area, Health Services is one of the only clinics that accepts out-of-province Medicare cards. At most other clinics, you will have to pay up-front and get reimbursed by your province. At Health Services, we do this for you. However, you still have the responsibility to maintain your provincial health coverage by informing your provincial health office that you are studying in Quebec.