Submit your photo online
Get your smile on, snap a picture and upload it. Getting your first Concordia ID just got a lot easier!
You are on step 1:
Tips to get ready to use the portal
- Review and understand the photo requirements.
- Take a photo specifically for this purpose. A pale blue or white background work best. Think of a passport photo type of picture — but smiles are welcome!
- Take a clear and well lit photo of one of your government-issued photo IDs.
- Save both photos to your mobile or desktop depending on which device you will use to upload your images.
Photo requirements
Photos that do not meet these criteria will not be accepted and will cause delays in getting your ID card.
✔ Acceptable photos
- Current colour photo — facing forward
- Full head and shoulders shot
- In front of a pale solid background
- Face forward; no tilt
- Eyes open
- Reflects current appearance
✔ Acceptable ID photo.
✔ Acceptable ID photo.
✖ Unacceptable photos
- A scan of another picture
- Cropped from a group picture
- Black and white images
- No hats, except for religious purposes
- Using distorting filters
- You posed with other people
- Wearing props such as headphones, backpacks, sunglasses, etc.
✖ Taking a selfie showing arm.
✖ Posed with other people.
✖ Black and white image.
✖ Wearing props.
✖ Top of head cut off.
✖ On a dark background.
✖ No hats.
✖ Cropped from a group photo.
Photo upload instructions
You can use your mobile or desktop.
- Log into the secure photo upload portal using your Concordia email address (netname@live.concordia.ca) and agree to the Cardholder Agreement.
- Select the option to upload a photo, and then locate the file on your device or computer. Follow the prompts to complete the upload process for both your government-issued photo ID, for verification purposes, and the photo you wish to use on your ID.
- Edit and review your photos. Your photos will be automatically resized in the correct format.
- Click on Submit. Your photos will be reviewed and you will receive a pickup confirmation email once your ID is produced.
Things to know
The Concordia Card office reserves the right to refuse any photos that do not meet the requirements. Submitted photos are reviewed. It can take up to two business days to be processed. The Card office will email you once to notify you if your photo is not accepted.
Secure download
Your information is protected. For more information check out the Cardholder Agreement.
Checkbox must be selected to submit a photo.
How can we help?
We do not ship Concordia ID cards. We validate your identity in person therefore this is not possible.
Driver's license, health insurance card, passport, asylum seeker document, or permanent resident card.
Review the comment in the rejection email. You can resubmit a photo and government ID online. If you wish you can also stop by the Card Services office to get your ID card in person.
The usual delay is 24-48 hours. You will receive a confirmation email once your submission has been approved and details on where to go to pick it up. Valid Government issued identification, e.g., driver's license, passport, etc. must be presented when receiving your Concordia ID Card in person.
If you haven’t heard back after 24-48 hours, check that the reply was sent to the inbox folder associated with your preferred email. Some email account settings will place emails received from this application into their junk, clutter or spam folders. Please continue to monitor all folders for a response to your photo submission.
JPEG and PNG are accepted.
Yes, you can use the upload portal to produce your Concordia ID.
Your application for a Concordia ID will be delayed. You will receive an email indicating the reason the photo is not acceptable and will have to either re-upload another picture or visit the Card Service Office to have your ID card manually produced.
A new photo cannot be resubmitted online. You can stop by the Card Services office to get a new picture and card. The replacement cost for a new ID is $25.
If you have issues accessing the photo upload platform, please email the IT Service Desk at help@concordia.ca.
