Getting support

CLASSROOM EMERGENCY 

IITS provides support to Classrooms

To reach IITS --> Call 7613

Support options

1. Call ext. 7613 a Service Desk agent will gather the right information.
   
2. Fill in the web form at http://www.concordia.ca/it/support/open-a-ticket.html 
   It guides the user to provide the right information
   
   
3. Email help@concordia.ca and provide as much of the right information as possible 

Provide complete information whatever the contact option.  

• ENCS account username 
• Netname
• Phone number where you can be contacted
• ENCS Barcode of your system
• Computer type (Mac, Windows PC, linux)
• Which Service you are experiencing difficuly with, e.g., Concordia Email, ENCS email access.
• Error description – Provide context and error description – What were you doing and what happened?

Examples

1. I attempted to use Google Chrome to log in to the Student Hub but the log-in page did not load.
   
   
2. I logged into my Windows 10 desktop system (ENCS12345) and do not see my ENCS mapped network drives, e.g., my U or G drive.

It is the quickest and most efficient path to the best resolution